Errors

staff_session_required

401 – Staff sign-in required. No live Staff Console session was presented.

Staff sign-in required. Answered with 401.

What it means

No live Staff Console session was presented. A customer session, an Admin Key and an Identity Key are not staff credentials and never will be.

What to do

Sign in at the Staff Console. Nothing an Org holds opens this door; do not retry with an API key.

The body

{
  "type": "https://tigby.eu/problems/staff_session_required",
  "title": "Staff sign-in required",
  "status": 401,
  "detail": "…what was refused, naming this request's own values",
  "code": "staff_session_required",
  "doc_url": "https://docs.tigby.eu/errors/staff_session_required",
  "agent_hint": "…the next step, for software"
}

Branch on code. The detail names this request's own Handle, id or limit and is not part of the contract.